Zendesk

Zendesk is a leading customer service and support platform that empowers organizations to efficiently manage support tickets, users, and organizations through a robust set of tools and APIs. The Zendesk integration in Gen6 lets your agents automate key support operations and synchronize your support data with the rest of your workflow.

With Zendesk in Gen6, you can:

• Manage Tickets:

  • Retrieve lists of support tickets with advanced filtering and sorting.
  • Get detailed information on a single ticket for tracking and resolution.
  • Create new tickets individually or in bulk to log customer issues programmatically.
  • Update tickets or apply bulk updates to streamline complex workflows.
  • Delete or merge tickets as cases are resolved or duplicates arise.

• User Management:

  • Retrieve lists of users or search users by criteria to keep your customer and agent directories up-to-date.
  • Get detailed information on individual users or the current logged-in user.
  • Create new users or onboard them in bulk, automating customer and agent provisioning.
  • Update or bulk update user details to ensure information accuracy.
  • Delete users as needed for privacy or account management.

• Organization Management:

  • List, search, and autocomplete organizations for streamlined support and account management.
  • Get organization details and keep your database organized.
  • Create, update, or delete organizations to reflect changes in your customer base.
  • Perform bulk organization creation for large onboarding efforts.

• Advanced Search & Analytics:

  • Use versatile search endpoints to quickly locate tickets, users, or organizations by any field.
  • Retrieve counts of search results to power reporting and analytics.

By leveraging Zendesk’s Gen6 integration, your automated workflows can seamlessly handle support ticket triage, user onboarding/offboarding, company management, and keep your support operations running smoothly. Whether you’re integrating support with product, CRM, or automation systems, Zendesk tools in Gen6 provide robust, programmatic control to power best-in-class support at scale.

Usage Instructions

Integrate Zendesk into the workflow. Can get tickets, get ticket, create ticket, create tickets bulk, update ticket, update tickets bulk, delete ticket, merge tickets, get users, get user, get current user, search users, create user, create users bulk, update user, update users bulk, delete user, get organizations, get organization, autocomplete organizations, create organization, create organizations bulk, update organization, delete organization, search, search count.

Tools

zendesk_get_tickets

Retrieve a list of tickets from Zendesk with optional filtering

Input

Output

zendesk_get_ticket

Get a single ticket by ID from Zendesk

Input

Output

zendesk_create_ticket

Create a new ticket in Zendesk with support for custom fields

Input

Output

zendesk_create_tickets_bulk

Create multiple tickets in Zendesk at once (max 100)

Input

Output

zendesk_update_ticket

Update an existing ticket in Zendesk with support for custom fields

Input

Output

zendesk_update_tickets_bulk

Update multiple tickets in Zendesk at once (max 100)

Input

Output

zendesk_delete_ticket

Delete a ticket from Zendesk

Input

Output

zendesk_merge_tickets

Merge multiple tickets into a target ticket

Input

Output

zendesk_get_users

Retrieve a list of users from Zendesk with optional filtering

Input

Output

zendesk_get_user

Get a single user by ID from Zendesk

Input

Output

zendesk_get_current_user

Get the currently authenticated user from Zendesk

Input

Output

zendesk_search_users

Search for users in Zendesk using a query string

Input

Output

zendesk_create_user

Create a new user in Zendesk

Input

Output

zendesk_create_users_bulk

Create multiple users in Zendesk using bulk import

Input

Output

zendesk_update_user

Update an existing user in Zendesk

Input

Output

zendesk_update_users_bulk

Update multiple users in Zendesk using bulk update

Input

Output

zendesk_delete_user

Delete a user from Zendesk

Input

Output

zendesk_get_organizations

Retrieve a list of organizations from Zendesk

Input

Output

zendesk_get_organization

Get a single organization by ID from Zendesk

Input

Output

zendesk_autocomplete_organizations

Autocomplete organizations in Zendesk by name prefix (for name matching/autocomplete)

Input

Output

zendesk_create_organization

Create a new organization in Zendesk

Input

Output

zendesk_create_organizations_bulk

Create multiple organizations in Zendesk using bulk import

Input

Output

zendesk_update_organization

Update an existing organization in Zendesk

Input

Output

zendesk_delete_organization

Delete an organization from Zendesk

Input

Output

zendesk_search

Unified search across tickets, users, and organizations in Zendesk

Input

Output

zendesk_search_count

Count the number of search results matching a query in Zendesk

Input

Output

Notes

• Category: tools
• Type: zendesk